Shopping at Borders.com

• Creating an Account
• Signing in to Your Account
• Reserve for In-Store Pickup
• Shopping Cart
• Adding or Removing Items in Shopping Cart
• Moving Wish List Items to Shopping Cart
• Placing an Order
• Shopping as a Guest
• Gift Options

Creating an Account

Having an account with us makes future purchasing easier. Your account provides the convenience of setting up an Address Book for future ordering, enables you to track your order or view order history, create and manage a Wish List, and it also allows you access to set up and store preferences for items that you see on the Magic Shelf each time you visit.

If you have already started shopping, you have the option of Creating an Account at the end of checkout process or to continue Shopping as a Guest.

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Signing in to Your Account

You may sign in to your account at any time during your visit. Just click on "Your Account" and enter your username and password. If you are shopping and begin the checkout process as a guest shopper, you will be prompted to continue shopping as a guest or sign in before completing your order with us. If you would like to create or add items to a current Wish List, you will need to sign into your account first. Items added to a shopping cart will not be retained unless you have signed into your account.

Borders Rewards members: You can sign in to your account with your existing BordersRewards.com username and password.

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Reserve for In-Store Pickup

Items found on the website may, in most cases, be reserved for pickup at a local store. If an item is available in a Borders store you will see a ZIP code entry form on the upper right of the product detail page. Check an item's availability for store pickup by entering a ZIP code. A list of all stores for that area will be displayed as well as the most recent inventory information (In-Store Status) for each store. Choose the store where you would like to pick up your item and follow the instructions for processing your reservation via the online reservation form. You may reserve up to five units of a particular title. Reservation requests for multiple titles must be submitted individually. If you are interested in purchasing more than five quantity of a particular title, it is recommended that you contact your local Borders store directly.

Once you place your reservation, you will receive an email confirming the availability of the item you requested. In most cases, you will receive the email within two hours. Please wait until you receive the email confirmation before going to the store to pick up your item.

Note: Store pickup is available only in U.S. stores, excluding Borders Express, Borders Outlet, airport, and Waldenbooks locations.

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Shopping Cart

Items that you wish to purchase are placed in your virtual shopping cart. You may edit or review the items in your cart at any time by clicking on "Shopping Cart" at the top of every page. If you would like to print the details of your shopping cart, click "print cart" at the upper right-hand corner of your screen. Items are retained in your shopping cart indefinitely provided you are logged in to your account when shopping. It is also important to note that adding items to your shopping cart does not necessarily lock in the price. Items in your Shopping Cart reflect current prices. Prices may change between the time you place an item in your Shopping Cart and when you actually complete your purchase. The final price charged for any item is the price at the time you complete your purchase.

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Adding or Removing Items in Shopping Cart

Choose the item that you wish to purchase. For more information on searching for products see Product Search. Once you have located your item, click "Add to Cart," located on the right-hand side of your screen. This will take you to your shopping cart where you may continue shopping or check out.

If you decide that you no longer wish to purchase an item, you can click "Remove" or adjust the quantity to zero and click "Update." To increase the quantity of an item already in your shopping cart, simply change the quantity and click "Update." If you would like to save the item for a later purchase, click "Move to Wish List."

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Moving Wish List Items to Shopping Cart

Items saved to your wish list can be added directly to your shopping cart.

1. Click on "Wish List," located at the top of every page.
2. Click on "Add to Cart," next to the item you wish to purchase.
3. This will take you to your cart, where you can continue shopping or checkout.

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Placing an Order

Placing an order on Borders.com couldn't be easier!

1. Locate the items you wish to purchase and add them to your shopping cart. Don't forget items that you may have added to your Wish List: If you would like to purchase them at this time, move the items to your shopping cart. Each time you add an item to your shopping cart you will be taken directly to your shopping cart to review. If you would like to continue adding items to your order or exploring our site, click "Continue Shopping." When you are ready to complete your order, return to your shopping cart.

2. Review the items you have in your shopping cart and make any adjustments before you proceed to checkout. You may wish to increase or decrease the quantity on a particular item, remove an item, or move an item to or from your Wish List. The availability of the item(s) and subtotal of your order (not including shipping or applicable taxes) will be displayed for you. You may also estimate shipping charges based on items in your shopping cart at this time.

Don't forget to apply any promotion codes you may have! You may apply more than one promotional code to an order. When you are ready to complete your order, click "Checkout."

If you signed into your account and have added items to your shopping cart but decide not to complete the order, these items will remain in your cart indefinitely. You may come back at any time and complete your order. When you return, sign in to your account and click "Shopping Cart." You may then complete your order. Promotional codes previously entered may no longer be valid.

It is also important to note that adding items to your shopping cart does not lock in the price. Items in your shopping cart reflect current prices. Prices may change between the time you place an item in your shopping cart and the time you complete your purchase. The final price charged for an item is the price at the time you complete your purchase.

3. After clicking "Checkout" you will be directed to a sign-in page. You may log in to your Borders.com account or check out as a guest. Please note that only registered members who have signed in to checkout will be able to track their order online after it has been placed.

4. Next is the address page where you will be required to provide and confirm your current email address so that we can provide updates on your order status. You also have the option of either shipping to a personal address or shipping to a Borders store. (For more information on this option, see Ship to Store.) For orders shipping to a personal address, you will need to enter the billing address and shipping address (if different from the billing address). A phone number is required for both the billing and shipping address(es) in the event we need to contact you with questions concerning your order or the delivery of the shipment.

For your convenience, you can create a "Quick Checkout" profile for your current and future purchases if you find that you ship to a particular location with most purchases. For more information, see Creating/Updating a Quick Checkout Profile.

5. Next, you will be asked to choose your preferred shipping method. Borders offers Free Standard Shipping (3-8 business days) for purchases of $25 or more of qualifying items (minus any discounts or promotions) shipped within the continental U.S. Shipping and handling charges include both per order and per item charges. Per item charges vary based on the type of item ordered and the delivery option you choose. For more information, please refer to our Shipping Rates and Information. Once you choose your shipping method you may check the Gift Options box to have your order gift wrapped and include a Free gift message. Please visit Gift Options for details.

6. At this point in the checkout process, you may return to your shopping cart to add more items by clicking "Back" or "Next" to continue checking out.

7. Click "next" on the shipping page and you will proceed to the payment method page. This is where you will enter your payment information as well as any gift cards, coupons, or promotional codes you may have. Don't forget to add your Borders Rewards card number so you can get credit for your qualifying purchases! Please note that only registered members who have signed in to checkout will be able to add their Borders Rewards card number to get credit for qualifying purchases. However, transactions can be added to your Borders Rewards account at a later time through the Request Credit link on the left of the Borders Rewards page.

8. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way.

9. Once the order is placed, you will see an order confirmation. This will verify the order information and let you know that your items were successfully ordered. You will also receive a confirmation email with the details of the order, and you will be notified by email when your order ships.

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Shopping As a Guest

If you prefer not to create an account with us, you are welcome to shop as a guest at Borders.com. Just add items to your cart and then proceed to checkout. You will have the option of continuing as a guest or signing into an existing account. If you do choose to complete your order as a Borders guest, please remember to print out your order confirmation and retain for your records. If you placed an order as a guest, you can still check the status of your order. Click on the "Order Status" link at the top of any page, enter the order number and the last name from the billing address to see your order details.

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Gift Options

Let us wrap the gift for you! For only $3.00, we will gift wrap your order in a beautiful Borders red wrapping paper and print a FREE gift message on the packing list. During the check out process, choose your shipping method and simply check the box under "gift options". You will then have the opportunity to wrap and add a gift message to your order or just add a gift message and we will take care of the rest. Prices will not be included on the packing list.

Please note: Multiple items in an order will be wrapped individually, but not tagged for specific recipients, so remember to include in your gift message.

Not all items are eligible for gift wrap. No charge will be issued for items that can not be gift wrapped (these include plush items and gift cards).

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